Duty and urgent advice

These include:

• The young person’s has a total score of over 14 on the ‘Strengths and Difficulties Questionnaire (SDQ);
• The child/young person or their carer is feeling worried about the stability of the child’s home circumstances;
• The young person or child is likely to disengage from or be excluded from their education setting;
• Members of a child’s Therapeutic Parenting Team (network) have identified a need for the child to receive emotional health and wellbeing support in relation to their trauma or attachment needs;
• A CIC nurse has identified emotional health and wellbeing needs within the child’s annual health assessment;
• The young person is at risk of entering a tier 4 mental health provision, or has a transition plan from tier 4.

Duty Line & Urgent Advice

When you contact our duty line, a therapeutic practitioner or clinician will be available to take your call, or return your call the same day. They can provide initial advice and explore 'next-step' options with you.

Urgent Advice Slot

During your call, you may be offered an 'urgent advice slot'. This slot offers an opportunity to receive more extensive, advice in a time-sensitive manner, provided by the duty practitioner. These slots will be booked via the duty line and offered within a 5-working-day period only.

It should be noted that if there are no available slots within 5 working days, you may be advised to call again to access one of these slots.

PLEASE NOTE: Our duty line is not an emergency line, please see below for recommended helplines.

Emergency Support

If you require urgent medical attention – see details below

If you would like to make a full referral - please click the button below.