Space 4 U

• To feel that their health and well being has improved
• To have increased self esteem and self worth
• To have increased confidence in themselves and their abilities related to their situation
• To have reduced feelings of anxiety and guilt
• To have increased readiness to learn, engage with school, or attend training and employment where this has been an issue
• To feel more able to cope with their situation
• To feel more able to participate in hobbies or pass-times
• To feel more confident with life skills, such as first aid in the home, dealing with emergencies ad how to prepare simple food and drink
• To know how and where to ask for help, again if they need it

• We engage with each child at an appropriate level to them.
• We listen to what the child wants to tell us.
• We empathise and work with the child to build resilience.
• We empower the child to make informed choices about their own lives.
• We educate each child to keep themselves and others safe.
• We strive to offer pro social activities to encourage peer to peer engagement.
• We identify other support networks that can help too, and signpost where necessary
• We speak out for children and give them a voice when they may not have always been heard.

When a referral is received it will be acknowledged by one of the team and then logged on our database.

If there is a waiting list then updates can be given if the referrer makes contact with the office on 01246 277 422.

If possible we like the referrer to be involved in an initial visit with the child and/or family to complete some basic paperwork, explain the service in more detail and answer any questions that anyone may have about the process and service in general.

Telephone 'Call Derbyshire' on 01629 533190 who will transfer your call to you local area office or your involved worker.

Derbyshire County Council also have an emergency out-of-hours service which can be contacted on 01629 532600.

They provide an emergency out-of-hours countywide social care support between 5pm and 9am Monday to Friday and 24 hours per day during weekends and bank holidays.

This service is available for the public and agencies to access a range of social care staff for adults or children in need of social care. If you use these numbers in an emergency, there is also the option to speak to an out-of-hours worker.

The support is confidential between the child / young person and worker.

At the beginning of support this is explained in detail and discussed to ensure everyone is clear.

If there are safeguarding concerns then we would need to speak to other agencies and this will always be explained to the child / young person.

Sometimes the child / young person wants us to share how they are feeling with the substance user so this can be done as part of the sessions.

Space 4 U
45 Queen Street
Chesterfield
S40 4SF

Telephone: 01246 277422

Email: [email protected]

The support is confidential between the child / young person and worker.

At the beginning of support this is explained in detail and discussed to ensure everyone is clear.

If there are safeguarding concerns then we would need to speak to other agencies and this will always be explained to the child / young person.

Sometimes the child / young person wants us to share how they are feeling with the substance user so this can be done as part of the sessions.

The service works with children and young people from 5 – 18 years old.

All parts of Derbyshire are covered.

Derby city is not included by this service, and support can be found here for that area.

No.

It can be anyone who they are related to or friends with.

Space 4 U often work with children and young people who don’t live with the user.

If a child is affected by anyone's substance use, past or present, then we can support.

It may be possible to still offer support without parental consent, depending on the young persons age.

The support is confidential between the child / young person and the worker.

At the beginning of support this is explained in detail and discussed to ensure everyone is clear.

The young person can have up to 12 sessions, normally held fortnightly.

This can be changed to meet the young persons needs and all 12 sessions don’t have to be had.

This depends on the current waiting list.

We will let you know when the referral is made how long we expect it will be before allocation and try to offer support as soon as we can.

You can always call us for an update.

No. There is no charge to the child or their family.

We always endeavour to provide the best possible service to children, young people and their families, however if you are unhappy about the service that you have received please do get in touch and let us know. We will use our complaints procedure to resolve the issue in a confidential, fair and efficient way.

In the first instance we recommend that you speak to your allocated worker either in person or by phone as they are usually best placed to help resolve the issue quickly; you can also request to speak to our Service Coordinator.

For full details of our complaints procedure see our Tell Us Leaflet.