Devon digital services
Online help and support in Devon
Advice and Guidance Line
We offer a free confidential advice and guidance helpline service for families in Devon.
By calling 0800 538 5458 (free from UK landlines and mobile phones) families in Devon will be able to speak directly to one of our Family Hub Navigators who will be able to provide support and guidance – whether you’re having a parenting issue or you’re feeling overwhelmed with the pressures of family life, a member of our friendly, supportive team will be able to give you guidance and signpost you to information and advice and help you with understanding and accessing relevant services and information.
Opening hours:
Our Advice & Guidance line is open Monday – Friday from 10am until 4pm, outside of these hours you can leave a message and we’ll call you back during these hours. Alternatively, if you would prefer, you can fill in a very short Request for Callback form and one of our practitioners will call you back during our opening hours.
When you phone our Advice and Guidance line, you’ll be presented with a series of options. By pressing option 1 you will be put through to a member of our team. Once you're connected with an adviser, they will introduce themselves. They will also take some contact details for you and ask a few questions about the child or young person you’re calling about.
During your call, the adviser will listen to you and give you the space to talk through your concerns and offer support. The adviser will do their best to provide you with as much helpful information, practical advice and support relating to your concerns or questions and will ensure that you feel confident about next steps.
Depending on the nature of your call, the advisor will either provide you with signposting to other services or give you the option to attend one of our online webinars or workshops or attend one of the face-to-face services that we offer in the Family Hubs, such as Step-by-Step and Let’s Talk, Read and Play Groups. They may also, if relevant, offer you a Single Session of one hour with one of our trained practitioners – this can either be digital or face-to-face. For more information about Single Sessions please see further down on this page.
Please note that we are unable to offer legal or medical advice, but we can signpost you to someone who will be able to help.
After your call, you will receive a follow up email with information about the resources and services that may be able to help you further.
Your call will be completely confidential. This means we will not share your information with anyone else unless we have significant concerns about someone’s safety.
Webinars
As part of our “Help me I’m a Parent’ series, we offer FREE online webinars for parents and carers on a wide range of topics including:
- Emotions and Feelings
- Play
- Speech & Language
- SEND:
- Cognition and Learning
- Communicating and Learning
- Sensory or Physical needs
- Social, Emotional and Mental Health Difficulties
- Tantrums and Meltdowns
These are run throughout the year and offer parents and carers the opportunity to hear from and ask questions of Family Practitioners in a friendly, safe and welcoming environment.
Dates for the webinars are published here on our website and Facebook Page and you will be able to book via the website in the coming months.
Bookings are currently via Eventbrite. To view all of our current webinar dates, visit our Eventbrite page to book a webinar.
Join us on one of our amazing FREE online webinars!
Bite-Sized Information Sessions
We’re excited to share with you a series of short information videos designed for parents and carers.
The videos are aimed at parents and carers of children of all ages and cover some of the key topics that can affect a child’s health, wellbeing and lifestyle.
Examples of topics will include:
- Fussy Eating
- Sleep and Screen time
- How to calm an angry child
And many more!
As well as the information contained in each video, there will also be signposting to other useful resources, information and websites.
We will be regularly adding new videos to the library, so watch this space!
Check out our bite sized information videos on a whole range of topics!
Single Session Approach
This is initially a one-off appointment to help you explore the situation you would like to discuss and identify the next steps that work for you and your family.
A Single Session Approach is often enough to help clarify, reassure, or highlight areas for change and you may find no further sessions are needed however if you choose to access further support with the Family Hub, we have a range of interventions that we can discuss with you. Sessions can last up to 1 hour and you will be able to leave with an agreed action plan.
Please complete a request for contact form if this is a service you are interested in.
Dads Support Group
We offer digital support sessions for male parents and carers.
The sessions give male parents and carers the opportunity to get support from other male parents and carers in Devon with the assistance of a Family Practitioner in an informal, friendly support session. Do you have a burning question, or do you just want some help and advice? Topics can include sleep, eating, toddler tantrums, bath times, getting to school on time... or anything that is important to you and your family!
Our Dads Support Sessions run monthly. Dates and times are published here on our website and Facebook Page and you will be able to book via the website in the coming months.
For more information please email [email protected].
Everyday Tiny Moments
‘Everyday Tiny Moments’ is for parents and carers of 0–2-year-olds and encourages us to notice and celebrate interactions between a child and their special adult (YOU!) supporting social and emotional development. At the workshop…
- You’ll learn how to notice the everyday tiny moments between you and your child.
- We’ll also help you to understand and celebrate the power of normality.
- We’ll help you to understand how to focus on the positives.
- We’ll give you tips on good parental and infant wellbeing.
With video input from an Early Language Specialist and Attachment Specialist.
Please complete a request for contact form if this is a service you are interested in.
Solihull Online Courses
When people say “parenting does not come with a manual”, they are often acknowledging the fact that every child is unique and that there is no “one size fits all’ approach to parenting.
The Solihull Approach is for anyone who wants to be the best mum, dad, grandparent, carers, that they can be and aims to improve emotional health and wellbeing by supporting relationships.
The Solihull Approach ‘INOURPLACE’ is FREE for families living in Devon. To find out more and to sign up to learn in your own time in a safe, private space visit: www.inourplace.co.uk. Apply the access code TAMAR for FREE access! Just fill in your details to create an account.
Watch the short video by clicking on this link to find out more.
You can contact us by emailing: [email protected]
Newsletter
Each month we will share with you information, advice and top tips on a number of themes, as well as fun things that you and your family can do in and around Devon, and much more!
Sign up for our information packed monthly newsletter
Open 10am – 4pm Monday to Friday
Call our Advice Line on 0800 538 5458