For professionals

How to Refer a Family

Referring a family to the Family Hub is simple and confidential:

• Online Referral Form: Fill in our secure online form with a few details about the family’s needs. We’ll get in touch promptly to offer tailored support.
• Speak to Our Team: If you’d prefer to talk things through, call us or email our dedicated professional support line. We’re happy to discuss complex cases or answer any questions.
• Collaborative Approach: We work closely with professionals from health, education, social care, and the voluntary sector to ensure families get the right support at the right time.

What Happens Next?

Once a referral is received, our team will:

• Contact the family to understand their needs and wishes
• Offer a personalised support plan, which may include group activities, one-to-one sessions, or practical help
• Keep you updated (with consent) so you can continue to support the family’s journey

Resources for Professionals

• Toolkits and Guidance: Access best practice guides, safeguarding resources, and downloadable templates to support your work.
• Training and Events: Join our regular workshops and webinars to stay up to date with the latest approaches in family support.
• Case Studies: Read examples of partnership working and positive outcomes for families.

Why Refer to the Family Hub?

"The Family Hub team are always approachable and responsive. Referring families is straightforward, and I know they’ll be supported with care and expertise." – Local health visitor

"Working together makes all the difference. Families feel supported, and professionals feel confident knowing help is just a call away." – Social worker

Got your back. In it together.

If you have questions about referrals or partnership working, please contact us at [insert professional support email/phone]. We look forward to working with you to make a difference for children and families.